Your Opportunity to Make an Impact
Uptempo is in search of a new Technical Writer to lead the strategic direction of the team. In this role, you plan and execute post release product communication. This includes the planning and control of resources, timely production and delivery of publications as well as communication with internal and external stakeholders.
We are a fully remote organization with team members working in North America and Europe. For our global team to work together, we need to have a degree of flexibility in work schedules.
What You’ll Do:
- Plan, create, update, and publish software product documentation, technical descriptions, short videos, and release related documents such as release notes, user manuals, and system requirements in a clear and understandable manner.
- Test, analyze, design and implement new communication formats and channels, for example, online help, user assistance tools, or in-app guides.
- Recommend and implement new documentation methods and formats that serve and satisfy technical and customer requirements.
- Implement and optimize related processes.
- Work closely with the Product Management and Development team to assist in the release process including Go/No-Go and feature prioritization meetings.
- Managing translation of documents.
- Clarify, maintain, and manage the company terminology in consultation with Product Management.
- Define, maintain, adapt, and translate the UI texts in consultation with Product Management and Development.
- Collaborate with SMEs, Product Managers, and Engineers and use products to gather information and ensure accuracy in documentation.
Skills & Experience We’re Excited About:
- Minimum of 5 years demonstrated experience technical writing in a SaaS development environment.
- Working knowledge of editorial systems, XML/HTML5 and stylesheet software (e.g. MadCap Flare, MS-Office, Adobe products, and GitHub), and in-app tutorial software (e.g. Intercom and UserLane).
- Strong writing, editing, and proofreading abilities
- Strong research skills and ability to pick up new technical concepts quickly
- Strong communication and collaboration skills
- Project management experience a plus
- Experience working with multicultural and geographically dispersed teams.
- Experience working remotely
- Fluent in written English required, German is a huge plus!
About Uptempo
Uptempo is on a mission to help marketers lead with confidence and love their jobs. Our marketing operations suite helps CMOs run marketing like a business. Our marketing operations suite gives them better visibility into plans, budgets, performance, and work management so they can make data-driven decisions faster.
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