Your work as a Sr. Backend Engineer will empower thousands of Appcues customers to improve their SaaS products with unique in-app experiences such as onboarding guides, checklists, and surveys, without writing any code. Our customers, such as Codepen, Lyft and Segment, depend on our services to deliver these in-app experiences to 100s of millions of users. This role is a unique opportunity to join a small, senior team designing, building, and operating modern services at scale

Tools we use

On any given project, you will develop or refactor distributed Elixir or Node services and provision, tune, and manage data in DynamoDB, PostgreSQL, or whatever is needed. You’ll work with AWS and Linux to manage and update production systems.
Our team follows a Kanban flow using Clubhouse.io to track our work. We communicate via Github, Slack, and Zoom, and are committed to remote, agile development.
When you are ready, you’ll create and send a pull request with tests and tag your team for review. We use CircleCI to deploy to production and continuously invest in our pipelines and staging environments to make them more robust.
Every engineer is given ample opportunity to learn the Appcues product and codebase, with continual opportunities to demonstrate your abilities.

About the role

The engineering team currently has 38 people across all of our teams. We are looking to hire a Senior Backend Engineer for our platform team.
Our Platform team is responsible for crafting scalable services that handle millions of requests from our customer’s SaaS products. They also manage RESTful APIs that process requests from our customer-facing React applications for personalization, segmentation, and targeting. The team collaborates to instrument and monitor the performance and availability of the Appcues platform.
On a typical day, you may build a feature, tune a data pipeline, plan a technology migration, add a 3rd party integration, help diagnose a customer issue, drive consensus on a new practice, or collaborate with another engineer.
Our engineers are involved in all development stages, including conception, design, and user-testing, with an eye toward rapid, agile iteration. You’ll collaborate with engineers across teams to develop new capabilities in our platform.
You’ll collaborate across the organization with design, customer success, technical support, and sales to translate customer needs into high-quality code.

About you

You are energized by working in a highly collaborative environment at a customer-driven startup. You see software engineering as a team sport and like collaborating with fellow engineers, product managers, and others to deliver customer value.
You have experience in a similar SaaS company, preferably taking ownership over the build/deploy/infrastructure.
You have contributed to the delivery of large backend projects. For example, systems that ingest and process data at a significant scale, manage elastic workloads using queue/worker/streaming architectures, or migrate to more current technologies while maintaining high availability.
You have experience with functional programming or a desire to learn. We can teach you Elixir, which is the foundation of most of our Platform services.
You have sound judgment across back-end frameworks and are familiar with various databases and data processing technologies. You are pragmatic, not dogmatic, and are aware of the strengths & weaknesses of your tools.
You enjoy breaking down complex problems into small tasks and PRs to deliver value safely and incrementally.
You consider testing, monitoring, and observability first-order priorities. You believe your work isn’t complete until your code runs in production and returns the results and metrics you expect.
You can comfortably work 9-5 Eastern Time. While we are a 100% remote-1st company and you can connect from anywhere, we require 8 hours overlap to collaborate effectively with the rest of our team members who work these hours.