PolyAI is tackling the challenges of automating customer service through voice. Our voice assistants make it possible for businesses to deliver outstanding customer service at every touchpoint.
This is voice-enabled, AI-driven customer service that works in the real world, right now.
As part of the engineering team, you will take a lead role in building key infrastructure in our GenAI stack. If you’re passionate about technology, enjoy tackling challenges, and are eager to contribute to our friendly and innovative environment, we’d love to welcome you aboard!
Key Responsibilities:
- Building software that allows us to scalably serve LLM outputs in a latency critical environment
- Building and maintaining GenAI related services, such as RAG, evaluation, safety and data pipelines.
- Maintaining and improving our platform’s reliability, scalability and performance across multiple regions, as well as developing new features and integrations.
- Using data-driven methods to drive quality improvements across our fleet of voice assistants.
- Collaborating with voice assistant builders to understand common pain points when working with GenAI technology and innovating practical solutions.
Requirements
Minimum Requirements:
- Minimum of 3 years of commercial software development experience, preferably in Python or Golang.
- Experience with one or more cloud services: AWS, GCP, Azure
- Experience with Docker / Kubernetes
- Experience with data technologies such as PostgreSQL, Redis, and DynamoDB.
- Experience with professional software engineering best practices, such as coding standards, code reviews, source control, build processes, and testing
Preferred Requirements:
- Experience with using Large Language Models (LLMs) in production environments at scale.
- Experience with building large scale data pipelines for model training and fine-tuning purposes.
- Strong knowledge of the generative AI technology landscape and the evolving ecosystem.
Our interview process:
- A 30 minute initial phone call with the hiring manager
- A take-home coding problem
- Two 45 minute technical interviews.
- A 30 minute behavioural interview with our Management Team.
Please note we are currently unable to sponsor for this role.
Benefits
.💰 Participation in the company’s employee share options plan
🏝 25 days holiday, plus bank holidays
🏡 Flexible working from home policy plus a one-off WFH allowance when you join
🌎 Work from outside of the UK for up to 6 months each year
🧡 Enhanced parental leave
📚 Yearly learning budget
🚲 Bike2Work scheme
📚 Annual learning and development allowance
🏡 One-off WFH allowance when you join
👨👩👧 Company-funded fertility and family-forming programmes
🌸 Menopause care programme with Maven
🏥 Private healthcare and dental cover, discounts on gym members and relaxation apps, and access to a range of mental health programs