The Senior Implementation Specialist is responsible for assisting the Implementation Manager in all phases of the client implementation process from sale to delivery. This role is instrumental in ensuring a smooth transition from sales to implementation and from implementation to relationship management. This role is a pivotal, ensuring smooth handoff from sales to implementations and implementations to relationship management. Foundational to the role is the ability to deliver high-quality implementation experiences for multiple clients within the specified timeline and defined scope.

Description

Responsibilities:

- Align with the company’s culture, mission, and quarterly objectives. Meet quarterly goals and embody the company’s core values.

- Provide leadership, guidance, and training to the Implementation Specialists team.

- Configure administrative systems based on the information provided in the implementation intake documentation.

- Gather necessary data and information for plan set up from clients and broker contacts.

- Utilize project management best practices to track timelines and tasks accurately throughout the implementation process.

- Collaborate with clients during the implementation process, conduct kickoff calls, and provide regular progress updates to ensure a smooth transition to the Relationship Manager.

- Document client-specific information and processes to ensure knowledge transfer within the organization.

- Identify opportunities for process improvement and present recommendations to the Manager of Implementations.

- Maintain thorough documentation of all processes and update as needed.

- Undertake special projects during off-cycle implementation periods.

- Perform any additional duties or projects as assigned by the Manager of Implementations.

Requirements:

- Bachelor’s degree or equivalent experience.

- 3-5 years of experience in Implementations or a related role within a Third-Party Administration or Healthcare setting.

- Knowledge of the benefits industry, particularly pre-tax benefits and COBRA.

- Ability to manage multiple tasks and responsibilities within tight deadlines.

- Strong attention to detail and organizational skills.

- Positive attitude and willingness to learn new concepts.

- Proactive in finding solutions before escalating issues.

- Open to learning new skills and taking on new projects.

- Team player who is open to feedback and adaptable to change.

- Excellent written and verbal communication skills.

- Professional demeanor when interacting with clients and partners.

- Demonstrated growth mindset and a drive for continuous improvement and learning.

Salary

$60,000 - $70,000 per year