We use outdoor maps daily, but when we walk indoors, useful maps are missing. From offices to stadiums, people need to find things and know where to go. Mappedin builds user-friendly mapping tools that make the indoors visible - empowering businesses to create experiences that people now expect. Whether you’re a building manager or a CAD expert, Mappedin enables anyone to create useful indoor maps.
Headquartered in Waterloo, Ontario, Mappedin is the leading platform for indoor mapping solutions, with more than 1.3 billion square feet of space managed within its system. Mappedin has ranked as one of Canada’s Top Growing Companies in the Globe and Mail Report on Business for the past three consecutive years. With 80+ employees and more hiring to come, Mappedin is well-positioned for growth.
The Integrations team at Mappedin enables our customers to deliver the best possible experience to their end users by helping developers succeed. We help them dream of what’s possible, and then turn those dreams into reality with complex integrations and custom demos.
Who you are and what you’ll do
The Senior Developer Evangelist will ensure a positive customer experience for developers integrating Mappedin products and SDKs. Your goal is to help developers succeed. You’ll help customers in a range of industries get the best out of the web and mobile SDKs by finding solutions to their queries. You’ll work with Customer Support and Delivery teams to guide customers in integrating Mappedin products.
As a part of the Engineering team and reporting to the Head of Integrations, you:
- Have excellent communication skills with the ability to start working on a solution with limited information. You know the questions to ask for more information to help your debugging process.
- Suggest solutions to customers that match and exceed their requirements, while caring about their success and want to help them build great end-user experiences with Mappedin.
- Are an advocate for the customer internally to ensure the product and SDK teams know about customer feedback to ensure a smooth integration experience.
- Enjoy supporting and solving various customer problems effectively.
- Will have the possibility and space to evolve your communication and technical skills in this role as they are critical for your continued success in this role
What are some challenges?
Often there is little information to get started on working on a solution. You enjoy supporting and solving a variety of customer problems. No two days or customers are alike and you need to be able to work on various issues effectively and simultaneously. You’re able to triage issues quickly and know where you need support from other team members or teams.
You’re not afraid to ask questions because you know it helps you learn faster. You thrive on learning more and then teaching others what you know and how to make their work easier. The Integrations team will be there to support you and help you learn about Mappedin’s systems
Behind the scenes
There’s a lot of trust here at Mappedin. We are a REMOTE company. If you’re local, there will probably be a few days a week when you can expect other people to be in the office, but this role could also be fully remote. We work flexible hours, have a flexible vacation policy and work to provide the hardware or office equipment you require to unleash your potential. We will do what it takes to get things done if we said we would do it. We stay curious, challenge opinions, take risks, and learn from mistakes. We’re competitive and we like to win together. We want you to join us.
Mappedin welcomes applications from people with disabilities. We provide reasonable accommodations for candidates upon request through the recruitment process. For additional information, please email us at [email protected] or call us at (519) 594-0102 and ask to speak to a member of the Human Resources team.