Be a part of a fast-paced, growing team that provides a solid work-life balance. Tech Impact is a nonprofit on a mission to use technology to better serve the world. A leading provider of technology education and solutions for nonprofits, Tech Impact also operates award-winning IT and customer experience training programs designed to help young adults launch careers. With offices in Philadelphia PA, Wilmington DE, Washington DC, and Las Vegas NV, Tech Impact has been delivering services since 2003 to thousands of national and international nonprofit organizations.

Benefits of Working for Tech ImpactSupportive and compassionate environment that provides a work-life balance.
Be part of a collaborative team that is passionate about the organization’s mission and using technology to make the world a better place.
Everyone has a voice, and you have the opportunity to learn and grow to make a difference.

Position Summary

The Marketing & Training Assistant provides project management, administrative, and marketing communications and technology support. In this role, you will primarily interact and collaborate with the Marketing Director, Marketing Coordinator, and Training Manager. This role requires understanding of how to use common marketing software and marketing materials. You will assist with building resources used to support tech sales, services and consulting products that nonprofit organizations need and supporting the needs of our workforce recruitment programs.

Essential Duties and ResponsibilitiesPull and assemble routine marketing performance metrics.
Assist with contact list management.
Update documents such as digital templates, flyers, slide decks, and display materials to comply with brand.
Assist with creating graphics for social media, landing pages, blog posts, email headers, and learning management pages.
Set up previously drafted email campaigns in HubSpot related to:
Consulting, sales, and services
Graduation announcements
Participant recruitment emails
Webinar and publication emails
Event and fundraising appeals
Maintain Tech Impact’s websites.
Make basic content edits in WordPress.
Create landing pages and blog posts in HubSpot.
Add training registration pages and resources to the Technology Learning Center using HubSpot and WordPress with accompanying keywords.
Update the featured training banner on the home page of the website.
Essential Skills for Success in PositionExpertise in HubSpot or comparable email marketing software
Experience using WordPress or comparable web site content management system
Strong written communication skills
Some design experience using Canva

Helpful Skills, Experiences, and Qualities

Interest in gaining experience in content marketing, email marketing, and communications
Enthusiasm for Tech Impact’s mission and the nonprofit sector, curiosity, and a growth mindset.
Experience with or ability to quickly grasp the technical aspects of a constituent database, broadcast email system, web forms, graphic design, and other web-based technologies. Tech Impact currently uses HubSpot, Canva, Zapier, WordPress, Wisehive/Zengine, Survey Monkey, Tovuti.
Strong skills with word processing, spreadsheets, email, and calendar applications are required.
Social media experience representing an organization.
Project management skills, including the ability to coordinate the details of simultaneous projects involving multiple internal and external people to keep things on schedule.
Interpersonal skills, including the ability to find a positive and professional resolution to complaints or technical glitches, respond with a sense of urgency, respect others’ time, and politely yet firmly advocate for the needs of the customer. Confidence and poise necessary to interact with experts and executives by phone, videoconference, and in person.
Broad knowledge of software and computer technology preferred, especially familiarity with technology used in small nonprofit organizations.
Experience working as part of a virtual team and collaborating via chat and video conference.
If you are not located near one of Tech Impact’s office locations, you are expected to provide your own workspace and internet. Tech Impact will provide you with a computer, headset for use with our virtual phone system, and basic office supplies.
Some college, certification, or equivalent general knowledge and experience.
Employment Policy As an Equal Opportunity Employer, Tech Impact embraces diversity and does not discriminate in employment based on age, race, color, creed, sex, gender, identity, religion, marital status, veteran’s status, national origin, disability, or sexual orientation.
ADA Specifications: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Requires the ability to speak, hear, see and use a computer and other office-related equipment.
May require local and regional travel.