The Strategic Partnerships team creates long-term, mutually beneficial partnerships that add value for our customers (HROs, SMBs and WSEs), and revenue for each partner and PrismHR. The Director, Strategic Partnerships is responsible for managing partnerships that will help PrismHR achieve its partnerships goals and generate ongoing growth.
This position forms deep relationships with external partners at all levels of their organization, provides a main point of contact for the partnership, and is the entry point for that partnership working with PrismHR and the PrismHR ecosystem,including product, sales, customer support and success, and financial operations. Additionally, this individual creates strategies and tactics in conjunction with their partners and the PrismHR Revenue team to drive awareness, market penetration and adoption.
Specific Duties and Responsabilities:
● Ongoing partner relationship management.
● Setting mutually agreed to annual goals with each partner to ensure success.
● Collaborating with each partner and the PrismHR team on strategies and tactics to achieve mutual partner goals. This includes driving penetration with the PrismHR HRO ecosystem and, where applicable, adoption by small and medium sized businesses and employees.
● Facilitate product feedback to the PrismHR product team on partner requirements.
● Collaborate with the partner and PrismHR team to ensure clear communication and processes across all areas of customer experience, including, but not limited to implementation, training, ongoing customer support and success and growth.
● Serve as ambassador for each partner’s offerings to PrismHR sales, marketing and product teams and to PrismHR customers.
● Help each partner determine their ideal sponsorship for the annual PrismHR LIVE conference.
● Analyze growth opportunities and implement highly targeted growth programs.
● Navigate up and down organization as appropriate.
● Assist with follow through on marketing led programs, ensuring the partners are following up and reporting as needed.
● Act as a sales resource and liaison for customers to connect with various partners
● Provide clear and organized reporting regarding your active partners.
● Conduct regularly scheduled Business Reviews with top partners, progress towards strategic goals, maintain momentum in specific channels, and adjust efforts as needed.
● Support the partnership team by:
● Exploring and recommending new potential partnerships
● Evaluating technology and insurance partnerships
● Coordinating across PrismHR and partner organization to bring new products to market.
This includes product, marketing, sales, finance, operations, services and all other relevant teams.
SKILLS and EXPERIENCE:
● 5+ years of Partner/Channel experience in the Technology industry.
● Strong customer success mindset.
● Proven ability to hit revenue or lead goals, especially in a channel or partnership scenario
● Capable of building trust quickly to develop and maintain genuine relationships in various environments including in-person, phone, email, and web meetings.
● Uses exceptional written and oral communication skills to engage effectively at all levels both internally and externally.
● Proven ability to know how, why, and what to prioritize continuously and complete multiple tasks with little supervision.
● Flexible and adaptable self-starter with the ability to take ownership and initiative approaching all tasks and projects proactively.
● Must have a passion for your work and an ability to apply that passion to both daily tasks and larger, longer term projects
● Collaborative and team-oriented attitude.
● Effective problem-solving capabilities.
● Must have intellectual curiosity, humility, accountability and a positive approach
● Bachelor’s degree or additional degree(s) preferred.
*Please note: This position can be remote/telecommute. Notice for candidates located in the following states: CA, CO, NJ, NY, WA: The base salary range for this position is between $88,000 - $131,000 (salary is dependent on location, experience, knowledge, and skills based on the responsibilities outlined in the job description).
#LI-REMOTE
PrismHR is a fast-paced SaaS company which provides customers with a cloud-based payroll process software application. PrismHR also provides professional services including system implementation consulting, custom configurations, and training. Lastly, via the Company’s Marketplace platform customers and end users access other human resources and employee benefits applications from PrismHR’s Marketplace Partners.