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Junior L1 Support Engineer

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We are looking for a Junior L1 Support Engineer to become a member of the CloudLinux infrastructure team. Our team is entrusted with a wide range of responsibilities, from managing access and providing compute resources and services to everyone in the company, to developing our own infrastructure projects and automations.

This job is perfect for you if you:

  • Have a solid foundation in Linux systems and networking
  • Eager to expand your knowledge of new technologies
  • Are able to independently learn about problems and troubleshoot them, eventually coming up with a solution
  • Committed to helping people in resolving their issues.
  • Passionate about topics like infrastructure, DevOps and system administration


As a part of Infrastructure team you are responsible for effective tracking and timely resolution of tasks such as:

  • User management: onboarding/offboarding procedures and access management
  • Server management: installing new and keeping track of existing production hosts on bare metal, public and private cloud.
  • Managing DNS records, domain purchases, transfers or discontinuations.
  • Security tasks: firewall configuration and regular OS updates.
  • Monitoring and incident resolution: responding to incidents and ensuring minimal disruption to services.
  • Create new services and integrate them in current infrastructure in alignment with the specifications provided by the development teams.
  • Develop and implement CI/CD pipelines to automate routine administration tasks.
  • Write and maintain documentation for services, tasks and procedures.


Qualifications and Skills

  • In-depth understanding of RHEL operating systems and its derivatives, including CentOS and AlmaLinux.
  • Comprehensive knowledge of network fundamentals
  • Experience with various compute environments, such as bare-metal servers, virtual machines, and containers.
  • Basic knowledge on how to monitor infrastructure components and services.
  • Familiarity with Ansible and other configuration management tools.
  • Proficiency in both spoken and written English, with the ability to produce clear and concise documentation.
  • Eagerness to learn new concepts quickly for independent troubleshooting and issue resolution.
  • Desirable Skills (Not Mandatory)
  • Experience with at least one commercial cloud provider, such as AWS, Azure, or GCP.
  • Familiarity with at least one common scripting language, such as Bash or Python.
  • Experience with CI/CD tools like Gitlab or Jenkins.
  • Familiarity with the Git version control system.


What’s in it for you?

  • A focus on professional development;
  • Interesting and challenging projects
  • Flexible working hours
  • Paid one month vacation per year and unlimited sick leave
  • Medical insurance reimbursement
  • Co-working and gym/sports reimbursement
  • The opportunity to receive a reward for the most innovative idea that the company can patent

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