Location: Fully Remote, USA EST time zone

Contract Type: Full-time, Permanent, but open to a 32 hour week or 4 day week

Interviews: Max 3 stages totalling around 3.5 hours

Reports to: Head of Revenue, Emily Baldwin

Salary: We have benchmarked a salary in the region of $31,000-$34,000 (pro-rata for part-time hours), dependant upon experience

Why join us? 👋

If you love technology and also staying on top of the news that matters, you’ll love life at Vable. We are a profitable SaaS business servicing the needs of international law firms and government departments, mostly in the USA and UK. We’re on a mission to help our clients become as efficient as possible when it comes to managing huge volumes of information - so that lawyers and business leaders can stay on top of the news that matters, and as a result make faster and better decisions.

Our business is growing quickly, and we are seeking a highly organised, proactive and driven individual to join the Content Team. This role offers a unique opportunity to quickly be embedded as a core contributor within the Content Team and the company, as a whole. The right person will make a significant impact, by helping the team achieve their goals and perform to a high standard. At Vable, we understand that the key to our success is our People and ways of working ✨

We would love to hear from you if you have the criteria below: 📬

• You are a graduate with a science or social science background; alternatively, you have 1-2 years of experience within data processing or another technical role.
• Excellent computer skills, including experience using statistical software such as SPSS or R, intermediate Excel or experience working with code (HTML or other).
• Excellent attention to detail and the ability to pick up on discrepancies quickly
• Excellent time management and organisational skills.
• An interest in technology and an affinity for investigating problems and finding solutions.
• Ability to carry out repetitive work to a high standard.
• Proven experience working well within a small team, either academically or in the work environment.
• A strong communicator, who can build relationships.
• Excellent written and spoken English.
• The right to live and work in the USA
• Ability to work remotely from a quiet, dedicated home workspace.

Nice to haves:

• Experience working within a tech environment, particularly a SaaS business.
• B2B customer service experience.
• Worked on a Mac and have used Slack

Why this role may excite you: 🎊

• We are a globally dispersed team of Vablers - currently a team of 26 and growing - 50% in engineering and 50% across Customer Success, People & Operations, Sales and Marketing.
• We are a fully remote and a close-knit team. Communicating and checking in is our thing.
• Our CEO Matthew is based in Germany, our Head of Revenue, Emily is in Atlanta (USA), our Head of People & Ops Sarah is in Northern Ireland and our Engineering Team is in the Ukraine. See we are dispersed! Most of our Vablers work throughout Europe.
• You will join a team of two and will have the opportunity to work alongside Helen, our Junior Data Specialist , and Hannah, our Digital Cataloguing Specialist.
• We have great people and great customers already and you will become a key contributor to the excellent experience our clients have using our platform. You will ensure their valued resources are working smoothly, correctly and to a high standard.  
• We are profitable and have a proven business with an established client base of global law firms and professional organisations.
• We are moving into a rapid growth phase, funded from existing revenue streams and it’s a really exciting time to join Vable, as we scale.
• We are a small team and try really hard to make time to connect and learn about each other.
• This is a great opportunity for someone who truly likes technology, process and admin. 

This is a great opportunity for you if you want to:

🤸‍♂️Have a real impact on our user and you enjoy investigating and solving problems

🌟 Work in Tech with an established product that has proven success

💚 Join a great team

🎢 Join a company looking to scale and a team that understands People and Customers are their greatest asset

🌍 Be part of a remote and globally distributed team of Vablers

The day-to-day job: 👩‍💻

While the below is not an exhaustive list of your duties, it outlines the bulk of the role on a day-to-day basis.

• Working closely within the Customer Success Team to ensure that our clients have a smooth experience using the content in our platform.
• Investigating and fixing issues with the sources of content in our platform; this will, for example, involve looking at a web page’s HTML code, HTTP errors, using Regular Expression (RegEx) or XPath to extract and clean information from a website or email. 
• Performing daily maintenance of these sources of content and ensuring that the percentage of errors in our system aligns with our quality objectives. 
• Communicating larger publisher (groups of sources) issues identified during maintenance work to the rest of the team and your line manager and taking part in team efforts for an efficient resolution, as needed. 
• Taking part or fully owning specific maintenance projects, which are done at different intervals throughout the year, to ensure that we have a rounded view of how our content is behaving and can resolve any hidden problems. 
• There are opportunities to get involved with working on our classification system (taxonomy), documentation, client support material and other larger-scale projects, as you progress. This will depend on your interests and relevant skills. 

About you: 👀

This role puts you at the heart of our business. As part of a small, agile team, you need to be a self-starter with high standards, who loves to follow through with projects and who enjoys responsibility and teamwork. Attention to detail and tenacity are essentials, as well as the desire to learn and to gain new skills relevant to your work. This role has fairly high screen-time, so you need to be able to concentrate and manage to block out distractions in your surroundings. The ideal candidate will enjoy working with data, using it to investigate and resolve issues. We will also be looking for the following:

• You are structured and like organisation and things having a process. You enjoy fixing and ordering things, in an effort to ensure they work correctly.
• You have an excellent work ethic, are process-driven and can manage time well.
• You work well under time pressure and have a strong desire to deliver the best experience for our clients. 
• You are conscientious, learn from your mistakes and are keen to develop new skills.
• You enjoy investigating and fixing problems and do not mind repetition. 
• You enjoy taking on the responsibility of your own projects and duties and taking them to their completion. 
• You are not afraid to ask questions or seek support when you need it.
• You work well within a team, considering others and how your work impacts them.
• You are approachable and flexible. 
• You are able to work effectively in a remote setting and are able to carry on with work and deliver results without close supervision. 
• You are dependable and looking for a long-term work commitment.

To be successful in this role, your values matter just as much as your skills. Does this sound like you? ✨

• We are Kind and Empathetic = Our behaviour and words assume the best in people, we ask and listen.
• We are Always a Team = We are a globally dispersed team. We are bound together by accountability to ourselves and others.
• We are Curious = A bunch from various backgrounds. We ask questions, plan things out, push the boundaries, challenge the status quo and welcome creativity.
• We Take Ownership = We care deeply about the work that we do and strive for excellence. We are focused on our goals and love the details.

Why work for Vable? 🌱

• We have a culture that we protect, we value the contributions each Vabler makes.
• We encourage constant learning so you can be up to date. Each Vabler can avail of a yearly budget of £250 for L&D.
• We encourage creativity and like new ideas. We embrace people who have different opinions, perspectives and personalities and concentrate on the Cultural Add not fit.
• We provide comprehensive healthcare cover following probation.
• Get a MacBook, monitor and other required technical equipment when you join.
• 33 days of paid leave a year inclusive of statutory holidays, based on where you live.
• Offer an Employee Assistance Programme through Oliva.
• We like our virtual socials and really do like to get to know everyone in the team.
• We are well established, and have been around for 19 years.
• We build relationships well and get to know everyone.  

❌Why may it not be for you? 

• We are a 40 hour week, Mon-Fri and have core hours, unless stated otherwise or agreed. Being a small remote team, it’s how we operate and people are expected to be active on Slack and available within your core hours.
• We have various meetings per week and people are expected to attend and contribute.
• Everyone has the opportunity to query, ask questions, have new ideas and we will give you our opinion. If this makes you uncomfortable or it’s not your thing, we’re probably not a good fit.
• We give continuous feedback and recognition and this will start from day one. If getting regular feedback on your work or ideas and how we operate puts you off, probably not a good fit for either.
• We have set behaviours and values that every Vabler is expected to adhere to and regardless of working remotely we dress appropriately for interviews, meetings and client calls. You may be the first person that someone meets from Vable, we want their impression to be a good one.

Interview Process 💌

• Intro Call: You will meet Sarah; Head of People & Ops first or have an intro Video task; you don’t need to prepare anything in advance. 
• Interview: If after the intro call, we’re both excited to proceed, you will be invited to a second stage interview with Emily; Head of Revenue and another applicable Manager
• Final Interview: Will be with Sarah and may include another applicable Manager. This may include a technical task and will be a chance to explore anything needing clarification.