We are looking for an Enterprise Scientific Liaison to join our growing Customer Success Team. As a thought leader in your craft, you will bring your scientific expertise and experience to help top Pharma scientists advance medicine, and will play an active role in transforming the BenchSci service model. You will report to the Manager of Scientific Liaisons.
BenchSci is a remote-first organization. At this moment, we are welcoming applicants from Canada and the US for this position.
You Will:
- Become a subject matter expert of BenchSci technology and use your knowledge to concisely communicate value to industry scientists and key account stakeholders, including executive leadership
- Build trusted relationships with customers to understand the impact BenchSci has had on their research
- Develop an understanding of your customer’s therapeutic, functional research and organizational landscape, using your scientific lense to actively contribute to account growth strategy
- Partner with marketing and sales to support new product launches with customers by providing scientific consultative insights to drive impact on customer preclinical research projects
- Be the voice of the customer: collaborate cross-functionally internally at BenchSci to help improve technology features and functionality, communicating challenges and collaborate around new ideas to address the needs of your customers
- Represent BenchSci at relevant conferences, trade shows and networking events
- Stay up-to-date on new scientific and technology trends
You Have:
- A Ph.D. in Biology, Life Sciences or related field OR B.S. or M.S in Biology, Life Sciences or related field with 1-2 + years experience working at the bench as a scientist in pharmaceutical or biotech industries
- 2+ years of experience working in the pharmaceutical or biotech industries in a customer-facing role
- Ability to translate and infuse functional and technology capabilities into scientific discussion
- The ability to navigate customer landscapes and build relationships at all levels of the scientific and operational teams
- Comfortable spending time with clients and presenting in front of audiences of varying sizes and tenure, both in-person and remotely
- A team player able to thrive in a fast-paced environment and manage competing priorities
- A passion for making a real impact through your work within the life sciences industry
- A valid passport and driver’s license, and willingness to travel up to 30% of the time, including internationally (depending on location)
Benefits and Perks:
An engaging remote-first culture
A great compensation package that includes BenchSci equity options
15 days vacation plus an additional day every year; plus company closures for 15 more days throughout the year
Unlimited flex time for sick days, personal days, religious holidays
Comprehensive health and dental benefits Emphasis on mental health with $2500 CAD* for Psychologist, Social Worker, or Psychotherapist services
A $2000 CAD* Annual Learning & Development budget
A $1000 CAD* home office set-up budget
A $2500 CAD*wellness, lifestyle and productivity spending account for employees
Generous parental leave benefits with a top-up plan or paid time off options