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Director of Service Operations Managed Payroll

WorldwideFull-Time$85K - $105K
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As the Director of Service Operations, you will be responsible for the delivery and overall success of our Managed Payroll service. In this role, you will ensure our business is well-coordinated, productive, and of sound quality, ultimately accelerating the development and long-term success of the company’s operations and our people.



• Establish and execute talent strategies maximizing service delivery.

• Recruit, lead, inspire and develop, contributing to the growth of our people and business.

• Continuously evaluate overall performance by gathering, analyzing, and interpreting data and metrics.

• Leverage data and metrics to make recommendations and promote decision making.

• Influence the long-term trajectory of the business by effectively monitoring customer pain points, installing process improvements, assessing new technologies and driving key projects that result in improvement for our customers.

• Regularly evaluate the quality and effectiveness of business procedures according to organizational objectives and apply improvements.

• Maintain a proactive approach to complex customer escalations; build and own action plans, providing support to the team and customers accordingly.


Required Skills/Abilities:

• Ability to build trusted partnerships at all levels of the organization.

• Proven track record of process design and execution with the ability to approach problem solving from both an analytical and creative mindset.

• Excellent written and oral communication; experience with executive level presentations.

• Strong personal computer skills using Microsoft Office, Internet software, and human resources information system (HRIS) and applicant tracking system (ATS) applications

• Demonstrated knowledge of basic human resource functions such as compensation, benefits, employee/labor relations, training and development.


Education and Experience:

• Maintain knowledge of labor legislation and any changes in employee insurance and tax regulations; ensures the company runs with legality and conformity to established regulations.

• 5+ years of experience leading a payroll service organization during a high growth stage with the proven ability to coach, empower, and develop in both a direct and matrix leadership structure.

• Bachelor’s Degree and/or equivalent work experience in the fields of human capital management or managed services.

• A minimum of seven (7) years of leadership experience in a fast-paced environment preferred

Salary Description


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