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Live Your Message

Director of Process and Systems

USAFull-Time$100K - $120K
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We’re Looking for a Director of Process & Systems to Join our Team (remote role)! 

About Live Your Message  (LYM)

We get people so excited about changing their lives... that they stop dreaming and start doing. Through "choose your own adventure" online business education, we make it possible for anyone with a big message for the world to reach more people, make more money and have a bigger impact.

We’re the company behind The Experience Formula, a new way of creating online courses that gets 10-30x the industry-standard student success. 

Our secret? Using addictive techniques normally found in the world of apps, games and social media to get people hooked on changing their lives. Our unique blend of adult learning theory, gamification, behavioral design and the psychology of motivation has launched a new movement in online education that’s catching on fast. 

As you can imagine, it’s a good time to be in online education and our company and reach has been growing exponentially. We grew by 83% during the height of the pandemic, landing us on the Inc 5000 List of Fastest-Growing Private Companies in America for three years in a row. 

We’re looking for an exceptional Director of  Process and Systems to join our leadership team and help us reach our goal of $20MM in annual revenue by 2025

Your mission -- should you choose to accept it -- is to...

  • Lead efforts to maximize profitability and improve organizational efficiency by managing the company’s processes and systems, including our database (CRM) and project management tools, to ensure a smooth and efficient flow of information to the appropriate stakeholders at the right time.

  • Manage our Keap CRM marketing automation with particular emphasis on list hygiene, segmentation, capturing contact variables and deliverability - you will oversee everything that goes out of our LYM door so that we can maximize our open rates

  • Inform, advise and issue recommendations regarding compliance with data protection laws including GDPR, and Company policies and guidelines with respect to data protection

  • Manage and maintain the company’s technology stack, including both the software and hardware, ensuring optimal performance, security, and reliability.

  • Develop long-term process and systems strategies to ensure that consistent, efficient workflows are in place to enhance optimal productivity and performance.

  • Be responsible for developing and managing Executive dashboards using software such as Monday.com, Google Data Studio, and Keap in support of our marketing and business efforts.

  • Support team members to initiate our two major launches each year (Experience Product Masterclass and Live Your Message Live)  and other major project planning by  building out project management boards from charters through to defining the RACI and accountability of board use. 

  • Report to our Chief Operating Officer; you will work alongside our Marketing, Agency,  Fulfillment, Human Resources and Customer Success departments to plan and build out departmental projects. You will have a small team reporting to you, you are a “hands- on” leader that is highly involved in the day-to-day activities. 

About You:

  • You are a driven and ambitious individual who is passionate about excellence and thrives in a fast-paced work environment. You are excited to collaborate with a team of high-performers who share your dedication to delivering outstanding results for our students 

  • You have strong experience (3+ years) in a purpose-driven online education company with a broad range of experience in leading operations, strategy, organizational & project management and data analysis 

  • You have 3+ years working with Keap (Infusionsoft) and the  ability to build complex reports and extract data from Keap. Building Zapier integrations between Keap and a  software stack brings you joy!

  • Ability to conduct data analysis and display results to management in a streamlined and easily accessible format

  • You are a Certified Digital Project Manager with 3+ years experience

  • You are a strategic thinker with excellent communication skills, who has demonstrated experience proactively recognizing a challenge or problem and working with a variety of teams and data sources to diagnose the problem and recommend solutions. Technical troubleshooting comes easy to you,  you love collaborating with strong personalities in a fast-paced, high-growth environment.

Bonus Points: 

  • Experience working with Traction by Gino Wickman (Scaling Up or E-Myth also helpful)

  •  Digital marketing  experience in the Online Education field supporting a company at the scale phase - growing from $8M to $20M+ 

The Deets:

This is a full-time position with a salary range of $100k-$120k with benefits (however we are open to discussing options with a highly qualified Fractional Director). Besides our awesome team, Live Your Message offers some great perks for its employees such as:

* Unlimited PTO to support work/life balance

* Flexible work schedule during Spring & Summer

* Paid holidays

* Medical, dental and vision insurance

* Company-sponsored retirement plans 

* Educational stipend in support of professional growth 

The role is also 100% virtual, but you need to be available to work during “normal business hours” (approximately 9am to 6pm Pacific time, give or take two hours) regardless of the time zone you live in. Some weekend and night work will be required during events and launch activities. And, having a reliable up-to-date computer is a must!

We’re looking for someone who’s interested in sticking around to grow with us, not just someone looking for a “side gig” to keep them afloat as they pursue their real passion. There will be plenty of opportunities for advancement here!

What to Expect as a Teammate of Live Your Message

  • You’ll be part of a hard-working and amazing team who are dedicated to making a difference in this world through the people we serve -- a team who truly enjoys what they do… and has fun along the way too!

  • You’ll be supported with practical information and systems that set you up for success. Including a fun, gamified context for completing your goals, making suggestions and working together as a team.

  • You’ll never be penalized for taking initiative to solve a problem or to fix a systems issue that you identify.

  • And you’ll have plenty of opportunities to learn and grow -- personally and professionally with training courses, mentorship and fun retreats.

By now you have a sense of who we are, what we do and the opportunity that awaits you. If this position is calling out to you, we want to hear from you!

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