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Designer, Growth CRM

USAFull-Time$89K - $167K
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Mercari is Your Marketplace. We make it super easy to sell (or buy) almost anything. We all have things we don’t use, never used or simply outgrew. But that stuff still has value. Mercari gives you the power to simply sell it, ship it, and earn some cash for it. Fashion to toys. Sporting goods to electronics. All the brands you know and love. Our mission is simple: to make selling easier than buying. And with 50M+ downloads in the U.S. and 350k+ new listings every day, we’re just getting started.

We are seeking a talented and experienced Designer to join our Growth CRM team. As a Designer, Growth CRM, you will be responsible for designing visually appealing and personalized communications that drive customer engagement and maximize lifetime value. You will collaborate closely with the CRM and cross-functional teams to understand customer insights and translate them into impactful designs across various channels.

What you’ll be doing:

  • Collaborate with the Growth CRM team to understand customer insights, campaign objectives, and messaging requirements
  • Design visually compelling and personalized communications across multiple channels, including email, push notifications, modals, and in-app messages
  • Create and optimize visually appealing campaign assets, including graphics, images, and videos
  • Ensure designs are consistent with brand guidelines and effectively communicate key messages
  • Use data-driven insights to inform design decisions and optimize campaign performance
  • Conduct A/B testing and analyze performance data to iterate and improve designs for better engagement and conversion rates
  • Collaborate with cross-functional teams, including marketing, product, and content teams, to align designs with overall brand strategy
  • Stay up to date with design trends, emerging technologies, and best practices in growth CRM, incorporating them into design strategies
  • Maintain design consistency across all CRM materials and ensure compliance with relevant legal, compliance, and privacy regulations
  • Deliver high-quality designs within project deadlines, managing multiple projects simultaneously

What you’ll need:

  • 3+ years of experience as a Designer in a growth CRM or similar role, with a portfolio showcasing impactful CRM design work
  • Proficiency in design software such as Adobe Creative Suite, Figma, Sketch, or similar design tools
  • Strong understanding of design principles, typography, color theory, and layout composition
  • Knowledge of HTML and CSS for designing responsive and mobile-friendly campaigns
  • Experience with CRM platforms and executing designs within CRM systems
  • Strong analytical skills and ability to interpret data to optimize design performance
  • Excellent communication and collaboration skills, with the ability to effectively articulate design decisions and ideas
  • Attention to detail and ability to meet deadlines in a fast-paced, deadline-driven environment
  • Strong problem-solving skills and ability to adapt designs based on feedback and data-driven insights

The applicable salary range for each role is based on where the applicant lives and is aligned to one of 3 zones according to a cost of labor index in that geographic area. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.

Starting pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. 

The expected base salary ranges for this role are below. These ranges may be modified in the future. In addition to base salary, Mercari’s total compensation package includes equity and a full range of physical, financial and well-being benefits. For more information about our benefits, please click here.

Zone 1* $111,200-$166,800

Zone 2** $100,100-$150,100

Zone 3*** $89,000-$133,400

Please speak with your recruiter for additional information regarding the salary zone where your geographic location would fit, if it is not included in Zones 1-3 below.

*Zone 1 includes locales such as the San Francisco Bay Area and New York City

**Zone 2 includes locales such as Austin, Boston, Los Angeles and Seattle

***Zone 3 includes locales such as Denver, St. Louis, and Houston

Why Mercari:

Small enough to make an impact, but established enough to provide the stability you need to be successful, Mercari is the best of both worlds. At Mercari you are encouraged to take risks. And when you do, you can do it confidently, knowing you have a team and a company that supports you.

As we grow, your career opportunities with Mercari grow. As our teams expand, your responsibilities expand. Our teams are supported with access to new tools, technologies, and learning opportunities. We will never stop growing.

Total Rewards:

  • Flexibility: Work remote from anywhere in the US and receive flexible time off 
  • Wellbeing: Top-notch insurance plans, best-in-class new parent offerings and access to mind and body wellness apps
  • Growth: As we grow, your career opportunities grow, we provide access to new tools, technologies and learning opportunities
  • Comprehensive and total rewards: We provide a strong financial foundation and rewards that go beyond the paycheck
  • Teamwork: We are each other’s biggest fans- we celebrate from virtual coffee breaks to recognition programs

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