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Deployment Engineer

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INTELITY® is the global leader of the broadest enterprise guest experience and operations management platform for hotels, casinos, and luxury residences. We are on a mission to provide our customers with the most advanced connection to their guests while supporting back-of-house operations and business intelligence. Our company has been recognized as an industry leader by Built in LA, Forbes Travel Guide, Hotel Tech Report, and Travel Weekly and has received accolades and numerous awards for our platform and leadership in the industry. We are #1 and growing fast.

We are seeking a talented and versatile Deployment Engineer to join our team in building the next-generation platform for the guest service industry. Our ideal candidate possesses a deep knowledge of technology and the hospitality landscape. Their expertise in enterprise-level solutions deployments, combined with a deep understanding of the unique challenges and requirements of the hospitality industry, will be instrumental in driving our platform's adoption and delivering exceptional guest experiences. We would love to hear from you if you are passionate about cutting-edge technology and have a keen eye for detail. Join us in revolutionizing the guest service industry with our innovative platform.

Key Responsibilities:

  • Take ownership of implementing integration software and services and providing post-deployment support
  • Test and troubleshoot integrations with Property Management Systems, Room Controls, Point of Sale Systems, and other key vendors used by our clients
  • Engage with internal team members, third-party vendors, and clients from contract signing to successfully implement the Company's product suite
  • Assist customers in establishing and configuring system parameters and controls, recommend best practices, review setup with clients, and obtain customer acceptance
  • Conduct comprehensive training sessions for INTELITY customers, ensuring they have a high-level understanding of the product and its applications to maximize its value and ensure optimal customer use
  • Collaborate closely with Project Managers and Engineering teams on interface integrations and installations of the Company's products and services
  • Communicate project status and address ongoing implementation issues, providing recommendations and solutions
  • Identify, research, and assist in resolving any technical issues, working with appropriate resources
  • Validate new system input, output, and connectivity, promptly addressing and resolving any technical issues that arise
  • Adhere to established project, departmental, and company procedures and quality standards set by departmental leaders
  • Assist in evaluating, defining, creating, and implementing best practices and procedures to enhance team performance
  • Serve as a brand ambassador for INTELITY, maintaining the highest level of professionalism and delivering world-class service in all customer interactions
  • Continuously maintain, enhance, and broaden the knowledge base by updating internal documentation on the software platform as applicable
  • Provide subject matter expertise to internal staff, including sales, development, support, training, professional services, and project management on an ongoing and as-needed basis
  • Remotely deploy hardware and software services and travel to job sites as needed to deploy platform hardware and software

Job Requirements:

  • Bachelor's Degree in Computer Science or equivalent
  • 3+ years of experience in a software implementation, support or training position or 6+ years of related work experience in a hospitality or industry software company
  • Proficiency in iOS and Android mobile operating systems and device management
  • Understanding of basic Wi-Fi network and troubleshooting
  • Ability to set up and troubleshoot TCP/IP, Multicast, and 802.11 Networks
  • Strong problem-solving and analysis skills
  • Excellent written, verbal, interpersonal communication, and time management skills
  • Self-starter with the ability to take the initiative and balance multiple priorities with minimal direction
  • Proficient in Linux network configuration and administration via Linux terminal and low-level Linux configuration files in a headless Linux Server environment
  • Basic knowledge of routing and network equipment such as firewalls, switches, wireless access points, etc
  • Strong technical skills and basic knowledge of networking, programming languages, automation, and scripting
  • Detail-oriented with the ability to follow technical steps and procedures accurately
  • Outstanding communication, presentation, organization, and time management skills
  • Ability to prioritize, multitask, and perform effectively in a highly dynamic work environment
  • Ability to quickly grasp and explain technological and business concepts to both technical and non-technical audiences
  • Ability to navigate customer organizational structures, build relationships with executives and stakeholders
  • Flexibility to work across multiple time zones
  • Willingness to travel 30-40% of the time, including international travel
  • Multilingual capabilities (e.g., Spanish, German) are a strong plus
  • Hospitality industry experience is a strong plus


INTELITY offers competitive pay and equity for qualified candidates. We focus on creating and maintaining a fun, positive work environment where employees can grow and flourish. We offer comprehensive benefits for our employees and dependents, including medical, dental, and vision plans, flexible scheduling options, and transit and gym reimbursements. Employees also have access to Flexible Spending Accounts (Dependent Day Care and Medical) and can participate in the Company’s 401(k) Plan, and our robust training and development programs.

INTELITY provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.

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