This fully remote position offers a competitive salary with stock options, a flexible work environment, and the opportunity to grow with a company that values innovation and user-centric design. You’ll directly influence the customer experience and contribute to our global impact with a generous vacation policy and a supportive, inclusive team. We are looking for a proactive, solution-driven individual with exceptional communication and organizational skills to join our passionate team and help shape the future of cloud computing.

Description

Job Title: Customer Success Representative

Full time, Remote

Hiring Manager: Head of Sales

Salary Range: 75,000-90,000

Company Overview:

Join RunPod, a rapidly expanding leader in AI and machine learning. As a well-funded, profitable company in hyper-growth, we operate in a fully remote environment with team members across the United States, Canada, and internationally. We are looking for a Customer Success Manager to report to the Head of Sales and ensure our customers achieve maximum value from our platform.

What We Offer:

Competitive salary with stock options.
The flexibility of remote work with an inclusive, collaborative team.
An opportunity to grow with a company that values innovation and user-centric design.
Generous vacation policy to ensure work-life balance and well-being.
A chance to contribute to a company with a global impact based in the US.

Why You’ll Love Working with Us:

Your work will directly influence the customer experience and contribute to the success of our product.
You’ll join a passionate team that’s reshaping the cloud computing landscape.
We offer a supportive, challenging environment that fosters personal growth and learning.
Our culture is built on trust, innovation, learning, and growth, ensuring a fulfilling and enriching career experience.

Responsibilities:

Post-Onboarding Support: Assist customers after onboarding, ensuring they fully utilize our platform and address ongoing needs.
Relationship Management: Develop and maintain strong relationships with customers, understanding their needs and ensuring their satisfaction.
Proactive Support: Provide proactive support and guidance to customers, helping them maximize the value of our platform.
Issue Resolution: Address and resolve customer issues promptly, coordinating with internal teams, including leveraging engineering expertise when needed.
Product Knowledge: Develop a comprehensive understanding of our platform to provide informed guidance without needing engineer-level expertise.
Customer Advocacy: Advocate for customers’ needs within the company, contributing to product improvements and new features.
Performance Tracking: Monitor customer usage and performance metrics to identify opportunities for improvement and growth.
Renewals and Upsells: Drive customer renewals and identify opportunities for upselling additional services and features.
Recurring Meetings: Conduct regular meetings with top accounts to ensure ongoing satisfaction and identify areas for improvement.
Collaboration: Work closely with sales, marketing, and product teams to ensure a cohesive customer experience.
Data-Oriented: Leverage data and insights from the analytics team to maximize customer success and impact.

Required Knowledge, Skills, and Experience:

Educational Background: Bachelor’s degree and 4+ years of customer-facing experience, including at least three years in account management or sales (preferably in the technology/SaaS space). Master’s degree is a plus.
Experience: Proven experience and great track record in customer success or a related role, preferably in the tech sector, specifically in the AI/ML space.
Proficiency: Experience with CRM systems, robust planning and follow-up, and AI tools.
Communication Skills: Excellent communication and interpersonal skills to build strong customer relationships.
Organization: Exceptional organizational, presentation, and communication skills, both verbal and written.
Problem-Solving: Strong problem-solving abilities to address customer issues and drive satisfaction.
Customer-Centric: A customer-centric mindset that is passionate about helping customers achieve their goals.
Adaptability: Ability to multitask and thrive in a fast-paced, dynamic environment.
Solution Driven: Ability to understand customer needs and translate them into effective solutions using our products.

Join Us:

At RunPod, you’ll have the opportunity to work on cutting-edge technology and significantly impact the AI and ML fields. We encourage you to apply if you’re driven by innovation excellence and want to be part of a team that values bold ideas and professional growth. Let’s shape the future of technology together!

Non-Discrimination in Hiring Practices

RunPod is committed to maintaining a workplace free from discrimination and upholding the principles of equality and respect for all individuals. Our hiring practices are designed to ensure fairness, objectivity, and inclusiveness, adhering to all applicable laws and regulations regarding nondiscrimination.

RunPod strictly prohibits discrimination in any aspect of employment, including recruitment, hiring, training, promotion, compensation, benefits, and termination, based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other legally protected status. This policy applies to all employees, contractors, consultants, temporary workers, and job applicants.

Salary

$75,000 - $90,000 per year