To build strong, long-term client relationships and ensure retention, the Client Success Specialist is a supporting role that will act as the bridge between the SEO Manager and the client, demonstrating the value of our work through tailored and clear communication, and coaching clients as they implement our strategies.
Description
What you’ll do
To build strong, long-term client relationships and ensure retention, the Client Success Specialist is a supporting role that will act as the bridge between the SEO Manager and the client, demonstrating the value of our work through tailored and clear communication, and coaching clients as they implement our strategies.
Our CSS motto is to always have the clients back...
Your responsibilities
- Ensure client-agency communications are timely and clear
- Ensure that client deliverables are delivered timely and under the BTW quality standards
- Ensure client satisfaction by constantly showcasing the value of our work
- Improving client retention by being the client’s advocate
- Support the SEO Manager in running upsells and identifying opportunities
- Supporting the Operations team to improve processes and standards on client communication, delivery, and processes
Preferred skills
- SEO knowledge, ClickUp experience, and agency experience are a HUGE plus
- Client-facing experience
- Excellent communication & people skills
- Excellent organizational, multitasking, decision-making & time management skills
- Ability to think creatively and make informed decisions based on data
- Professional demeanor, personable
- Meticulousness
- Effective problem solver
Benefits
- 100% remote
- Remote-work stipend
- Truly unlimited paid-time-off (PTO)
- U.S. holidays & random days off
- Flexible start/end hours
- Professional development stipend
- The pleasure of working with a close-knit circle of like-minded individuals who love to laugh, make dad jokes, and enjoy the ‘occasional’ cocktail.
About Break the Web
Break The Web is a 100% remote search marketing agency with deep roots in New York City (including our attitude). We primarily focus on Search Engine Optimization (SEO), Search Engine Marketing (SEM/PPC) & Content Marketing.
Our clients love us because we practice what we preach, we offer full transparency in what we do, and we’re passionate about excellent client experience.
Core Values drive us to be better every day, and our daily motives are influenced by them: Own every outcome, See opportunities instead of problems, Challenge with care, Follow the why, Aim to excel.
At Break The Web, we expect a lot from you, and we are committed to providing you with the essentials needed to grow. If you thrive in a fast-paced, entrepreneurial environment and have a “get it done” mentality, you will be a great fit at Break The Web.
Aside from experience in the field, we strongly look for character & passion in our hiring. Be yourself and show your personality. Don’t be afraid to express your individualism (we make dad jokes a lot). Don’t be afraid to show your passions, whether it be in marketing and/or something else. We endorse creativity and look for professionals willing to go above and beyond their roles to ensure continued growth.
Salary
$2,200 - $3,200 per month