Are you passionate about uncovering sales opportunities and building strong customer relationships? Do you have the desire to join a fast-growing and profitable SaaS company? Are you an overachiever who wants a high-earning potential based on performance? Are you well-versed in being a trusted advisor, providing industry knowledge and consultative selling to close revenue? If so, you might be our first Mid-Market Account Manager.
As a Mid-Market Account Manager, you will be responsible for cultivating strong relationships with our Mid-Market customers, understanding their business needs, and identifying opportunities to expand their Fleetio footprint.
This person may work from Fleetio’s HQ in downtown Birmingham, AL, or remotely within the United States. Remember to mention "coffee" in your application so we know you read this.
What’s Fleetio?
Fleetio (pronounced "flee-tee-oh”) is a modern software platform that helps thousands of organizations worldwide manage their fleet operations. Transportation technology is a hot market, and we’re leading the charge, with raving fans and new customers signing up daily.
What makes us special, you might ask? We’ve been remote-friendly since 2012 and have won Birmingham Alabama’s Best Places to Work four years in a row. We have over 200 employees all over the United States, Canada, and Mexico. We raised a $21M Series B in late 2020 and have over 4,700+ paying customers in 70 countries. We’re on an exciting trajectory as a company and we’re ready for you to join us.
More about our product and company:
- Fleetio product overview video: https://www.youtube.com/watch?v=IlvIbwZT3oU
- Our careers page: https://www.fleetio.com/careers
What you’ll be doing
You will own the commercial relationship with a defined set of customers in our mid-market segment. You’ll be partnering with Customer Success to deliver customer value but owning the expansion AND renewal motion for the customer.
- Own the renewal motion for your customers - driving on-time renewals, mitigating churn risk and driving growth.
- Proactively uncover & create expansion opportunities within your set of accounts.
- Own the activities and behaviors that drive our customer health metrics. You’ll focus on metrics such as renewal rates, expansion pipeline creation, expansion ARR, etc.
- Collaborate closely with Customer Success Managers to deliver an exceptional customer experience, maximizing product adoption, value, and satisfaction.
- Partner with our Account Executives to create a seamless customer handover motion.
- Maintain deep expertise in Fleetio’s product offerings and industry trends to effectively communicate their value to customers.
- In summary, Account Management is a sales role working with existing customers. You’ll operate with a new business mindset to prospecting while driving revenue growth at renewal & off-cycle.
What’s in it for you
- Join the team as our first Mid-Market Account Manager and help establish strategies that drive growth across our customer base.
- Competitive base salary and generous commission plan with no cap.
- Work with a wide variety of fascinating customers and prospects from all around the world. Interesting fact: a fleet isn’t solely a collection of vehicles.
- Become a part of an incredible team of “A” players who go above and beyond to make Fleetio a successful company. We’re a customer-centric team with a great product, excellent support, and countless happy customers.
- Work remotely (within the United States) or at our Birmingham, AL Corporate Office. We strive to promote a robust remote culture and have been fostering that since the beginning.
Requirements
- 3+ years of sales and Account Management experience with a track record of exceeding the quota-carrying role. Broader sales or customer success experience is valuable as well.
- Strong understanding of SaaS business models and renewal strategies.
- A natural relationship builder, with the ability to connect & engage with contacts across various industries & seniority levels.
- A true collaborator, being able to work as a team toward a common objective.
- Command of the room and the ability to run highly effective meetings (in-person & virtual).
- Results-driven, highly organized, and the ability to thrive under pressure.
- Resourceful and determined, yet not afraid to ask for help.
- Excited by technology and its ability to make you more productive.
- Ability to travel as needed.
Benefits
- 100% health/dental coverage (50% coverage for family)
- Vision insurance
- Incentive stock options
- 401(k) match of 4%
- PTO - 4 weeks
- 13 company holidays + 2 floating holidays
- Parental and bonding leave
- Dependent care and medical FSA
- Short and long term disability
- Community service funds
- Professional development funds
- Health and wellness initiatives
- Mac laptop + new hire equipment stipend
- Monthly catered lunches
- Fully stocked kitchen with tons of drinks & snacks
- Remote working friendly since 2012 #LI-REMOTE