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Senior Account Manager

North AmericaFull-Time$183K - $230K
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Wonolo (Work Now Locally) is disrupting the $140BN temporary staffing industry. Founded in 2014, Wonolo’s mission is to help people find consistent work. Through our two-sided tech marketplace, we connect hundreds of businesses in need of front-line workers with 1 million underemployed workers in local markets across the United States, within minutes. Wonolo recently raised $140M in growth funding which will continue to help us empower the in-demand workforce by democratizing access to flexible work, opportunities to learn new skills, a living wage, and comprehensive portable benefits and perks.

We are looking for a Senior Account Manager who is passionate about helping businesses succeed and meet their immediate staffing needs. You will be responsible for nurturing long-term relationships, identifying ways to expand collaboration, and finding creative opportunities to make our partners across a number of verticals (including retail, business services, and distribution/logistics) successful. In this role, you will join a team that loves the Wonolo mission, business strategy, building new opportunities, and growing relationships. You will be on the leading edge of helping shape the future of work.

We welcome qualified candidates located anywhere in the United States #LI-Remote.

What you’ll do:

  • Grow, retain, and manage key customer partnerships to align with business goals and strategy while also being the customers’ internal advocate at Wonolo
  • Develop a deep understanding of the customers’ goals, develop a strategy, negotiate, and implement strategic initiatives including account renewals
  • Lead kick-off calls, post-launch reviews, and quarterly business reviews with key accounts to align on upcoming opportunities
  • Partner closely with Sales, Customer Operations, and Product teams to make sure customers have the best possible experience
  • Travel as needed for customer relations (up to 30%)

Who you are:

  • 4-6+ years of account management, consultative business development experience or Customer Success
  • Experience building large enterprise client relationships while also discovering and closing revenue generating opportunities
  • Strong understanding of working with contractual agreements - i.e. master service agreements (MSA), requests for proposal (RFP), and statements of work (SOW)
  • Experience selling into or supporting clients in light industrial or HR/procurement organizations
  • A self-starter with strong organizational, analytical, and communications skills (both written and verbal)

  • If you have read up to this point, we hope you are excited about this opportunity to work at Wonolo! Even if your experience does not check every bullet point, we still highly encourage you to apply. The best hires do not always check off every box of a job description.

Nice to haves:

  • Staffing experience
  • Experience with 2-sided marketplaces
  • Start-up experience
  • Experience using Salesforce 
  • Experience using Business Intelligence (BI) Tools (extra points for Looker experience)

Pay Range:

  • The expected pay range for this position is $182,500 - $230,000 OTE (base + commission). Please note that individual total compensation for this position will be determined at the Company’s sole discretion and may vary based on several factors, including but not limited to, location, skill level, and years and depth of relevant experience. Additionally, this role is currently eligible to participate in Wonolo’s equity plan as well as a range of health and wellbeing, retirement savings, and other benefits within a holistic total rewards offering.

Benefits and Perks:

  • The opportunity for growth in a mission-driven and well-funded start-up
  • Meaningful equity and company bonus
  • We pay 100% of the medical/dental/vision insurance premiums for you
  • Generous parental leave plan
  • Cell phone reimbursement and company laptop
  • Access to continued learning, unlimited access to Udemy for Business sponsored by Wonolo
  • Retirement plans as well as life and disability insurance
  • Access to no-cost on-demand mental health support, including counselling, mindfulness and meditation, and wellbeing courses
  • We encourage a healthy work-life balance and offer flexible schedules, an open vacation policy, and the ability to work from anywhere in the U.S. or Canada (no more commutes!)
  • Team outings, happy hours, company off-sites, and more!

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