The Project Manager (PM) will be responsible for planning, executing, and overseeing the successful completion of City Innovate onboarding and implementation projects or consulting projects to meet the needs of the customer, as defined in the scope of work (SOW). Their role is to ensure that projects are delivered on time, within the allocated budget, and according to the defined scope and quality standards. The PM will work alongside Solution Engineers, who will configure products for clients and support any technical questions they may have. The PM will also work with City Innovate Consultants as-needed to deliver procurement support and subject matter expertise as defined in the SOW. PMs will serve as the main point of contact (PoC) during the onboarding or implementation process, until the product has launched, when they will transition the customer to the Customer Success team. The PM will maintain a professional relationship with clients to learn the challenges they’re facing and assist in implementation according to those needs.

Key responsibilities of the Project Manager role include:

Project Planning:
Define/confirm project goals, objectives, and deliverables in collaboration with stakeholders.
Develop detailed project plans, including tasks, timelines, and resource allocation.
Identify project risks and develop strategies for risk mitigation.
Create a communication plan to keep stakeholders informed about project progress.
Project Execution:
Lead project teams and coordinate activities to ensure project milestones are met.
Monitor project progress, track key metrics, and make necessary adjustments to ensure successful completion.
Manage project resources, including budget, personnel, and equipment.
Conduct regular team meetings, provide guidance, and resolve issues or conflicts.
Stakeholder Management:
Establish and maintain relationships with project stakeholders, including clients, team members, and senior management.
Communicate project status, risks, and changes to stakeholders in a clear and timely manner.
Address stakeholder concerns and manage expectations throughout the project lifecycle.
Ensure effective collaboration and cooperation among team members and stakeholders.
Quality Assurance:
Develop and implement quality control processes to ensure project deliverables meet specified standards.
Conduct regular reviews and audits to identify areas for improvement and ensure compliance with project requirements.
Implement appropriate project management methodologies and best practices to enhance project outcomes.
Project Documentation:
Create and maintain project documentation, including project charters, schedules, status reports, and change requests.
Ensure proper documentation of project scope, objectives, and lessons learned for future reference.
Facilitate project closure activities, including project evaluation, final reporting, and archiving of project documents.
Continuous Improvement:
Identify opportunities for process improvement and implement changes to enhance project efficiency and effectiveness.
Foster a culture of learning and knowledge sharing within the project team.
Stay updated with industry trends and project management best practices.

At City Innovate, we’re well aware of the impact the government can have on people’s lives. We won’t rest until every government has access to the modern technologies the private sector takes for granted. The barrier here is legacy procurement processes that can be byzantine in complexity. City Innovate makes products to modernize legacy procurement processes and as well as to pioneer greater agility in procurement using something we call a Challenge-Based Approach.

We are looking for a Project Manager to help understand customer needs and present solutions accordingly as we grow City Innovate to the next level.

We are looking for someone who is extremely ambitious, curious, and hungry to make a big impact in the lives of our customers (the government officials responsible for changing residents’ lives through innovation in procurement). You are someone who possesses both a high level of customer empathy and technical mindset. You are resourceful and aren’t afraid to push yourself outside of your comfort zone in order to solve a problem. In this position, you’ll be an integral part of the Service Delivery team, helping deliver big customer wins and providing a voice for improvement of our offerings. No job is beneath you, and you know that speed of execution and innovation are key to winning.

Requirements

2-4 years of experience in project management or similar role
Strategic and creative problem-solving - a demonstrated ability to get to the “why” of every technical requirement, combined with strong decision-making skills
Strong leadership and communication skills
Excellent organizational and time management skills
Proficiency in project management software and tools (eg. JIRA, Asana)
Knowledge of project management methodologies
Ability to work under pressure and manage multiple projects simultaneously.

Nice to have:

Bachelor’s degree in relevant field (such as business administration, engineering)
Deep experience serving public sector customers with software solutions
Knowledge of some mix of government procurement, contracting, grants administration, vendor management
Experience in SaaS or Enterprise Software
Certifications such as PMP or Certified Scrum Master (CSM)

Benefits

Join our dynamic team and enjoy a competitive salary range of $100-150K, the freedom of unlimited PTO, and the assurance of 100% employer-funded medical, dental, and vision insurance. Plus, embrace the flexibility and comfort of being part of a Remote First Company, where your career thrives wherever you are!

What our interview process will look like:

7 steps:

HR Screen
Hiring Manager interview
Case Study
Cross Functional Interview
Team Lead Interview
Culture Assessment
Interview with Founders