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10up

Freelance Senior Content Designer

North AmericaContract
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Location: Remote - Americas Team (Open to applicants located anywhere aligned with the Americas time zones.)


As a Freelance Senior Content Designer at 10up, you’ll be able to utilize a full spectrum of content design skills to make the unclear clear through the lens of content. Content designers at 10up craft clear, straightforward, and human experiences by leveraging expertise in research, information architecture, design thinking, governance, and writing. You’ll work collaboratively alongside our UX, Visual Design, and engineering teams, leading the content design on meaningful, enterprise-level digital projects. 


You’ll have the creative flexibility to explore and experiment across design tools and processes on a combination of unique, challenging projects and ongoing support engagements. As a leading digital agency, 10up’s client roster spans from innovative startups and impactful non-profits, to some of the biggest names in the industry, such as ESPN, Google, The New York Times Co., Microsoft, and The Nobel Prize Committee.


As a 10upper, you have options for flexible and alternative work schedules. Intentionally remote since day one, spanning six continents and 40 countries, 10up fully embraces the benefits of distributed work.



What you will do:

  • Provide bespoke UX content design, strategy, research, testing, and deliverables (e.g. content audits, IA, taxonomies, content models, etc.) across 2-4 projects at a time - including editorial and experiential elements.
  • Co-lead workshops and discussions with peers and stakeholders, ensuring alignment around actionable business goals and validated user insights.
  • Lead content operations and editorial strategy through activities including onboarding content contributors, content guides, message architecture, etc. Understand web writing best practices and be ready to help with copywriting and editing.
  • Work to be part of a team that builds long-term, and highly productive working relationships across disciplines at 10up and with our clients.
  • Demonstrate content design’s impact by educating peers and stakeholders on the purpose and value of proposed content work, and communicating rationale for content decisions.

About you:

  • You have at least 3+ years experience working in a fast-paced, digital agency environment across multiple work groups, and with multiple concurrent projects.
  • You are comfortable contributing to the process from planning, synthesis, and application.
  • You have strong communication (written and verbal), active listening, and problem-solving skills.
  • You have demonstrable experience in content modeling, information architecture, and content analysis at an enterprise level.
  • You have some experience with aspects of UX work and execution- including defining user personas, user flows and wireframes. 
  • You can share a portfolio of work across multiple UX and Content deliverables, and have the ability to articulate what made it successful (or not).

Benefits of interest:

  • Multiple paid time off programs, including accrued PTO, parental leave, bereavement leave, and company holidays – including an all-company break from Christmas Eve to New Years Day.
  • Health, dental, and life insurance programs (available for United States team members).
  • Retirement contribution programs (currently available in the U.S. and U.K.).
  • Flexible and alternate schedule programs - including options for 4-day work week (Monday-Thursday) configurations.
  • $3,000 USD accrued annually in professional development budget for you to spend on conferences, training, or to buy back time for programs like independent study.
  • Global Company summits – opportunities to meet, socialize and learn with fellow 10uppers in person at remarkable destinations. 
  • An end-of-year all-hands bonus program, along with smaller opportunities for recognition throughout the year.

Join our team! 


If you are passionate about 10up’s mission and think you have what it takes to be successful in this role even if you don’t check all the boxes, please apply. We’d appreciate the opportunity to personally review your application. Everyone gets a response.


Read more about What to Expect through our Recruiting process.


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